Privacy Policy

1. Information We Collect

At novaorbites, we collect information to provide you with the best possible service experience. The types of information we may collect include:

Personal Information

• Name and contact information (phone number, email address)
• Vehicle information (make, model, year, license plate)
• Payment information (credit card details, billing address)
• Service preferences and history

Automatically Collected Information

• Website usage data and analytics
• IP address and browser information
• Location data (with your permission)
• Security camera footage at our facilities

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our car wash services
• Processing payments and managing your account
• Communicating with you about appointments and services
• Sending promotional offers and updates (with your consent)
• Ensuring facility security and safety
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as:

• Payment processors
• Appointment scheduling systems
• Email marketing platforms
• Security and maintenance services

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your personal information

Communication Preferences

• Opt-out of marketing communications at any time
• Choose your preferred communication methods
• Update your contact preferences

Data Portability

You may request a copy of your personal information in a portable format.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices at our facilities

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.